SONAS HOSPITALITY

We may collect and process the following categories of personal information:

Information you provide directly

• Name and title
• Contact details (email address, telephone number and postal address)
• Payment and billing information
• Booking details and stay preferences
• Communications you send to us
• Information provided when subscribing to newsletters or marketing communications

Information collected automatically when you use our website

• IP address
• Geographic location
• Browser type and version
• Operating system
• Referral source
• Pages viewed and website navigation behaviour
• Length of visit and interactions with website features

This information helps us operate, maintain and improve our website and services.

Where you provide personal information relating to another person (for example another guest included in your reservation), you confirm that
you have obtained that person’s consent for us to process their information in accordance with this Privacy Policy.

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance.

A cookie is a small text file containing an identifier which is stored on your device when you visit a website.

We may use the following types of cookies

Essential cookies

These cookies are required for the website to function properly and enable basic features such as navigation and booking functionality.

Analytics cookies

We use analytics services such as Google Analytics to collect anonymous information about how visitors use our website. This information helps us improve the performance and usability of the site.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• General geographic location

Further information about how Google processes data can be found in Google's privacy policy.

Preference cookies

These cookies allow the website to remember choices you make, such as language or region settings.

You may manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

We use personal information for the following purposes:

• Processing and managing hotel reservations
• Providing hotel services and guest experiences
• Processing payments and refunds
• Sending booking confirmations and service communications
• Responding to enquiries and customer service requests
• Sending marketing communications where you have consented
• Improving our website and digital services
• Preventing fraud and ensuring website security
• Complying with legal and regulatory obligations

Where required by law, we will only send marketing communications where you have provided consent or where legitimate interest applies under UK GDPR.

You may unsubscribe from marketing communications at any time.

Online payments may be processed by authorised third party payment providers. We share only the information necessary to process payments securely.

Payment providers operate under their own privacy policies and security standards.

Sonas Hospitality does not store full payment card details on its systems.

We may share personal information with:

• Employees and authorised personnel of Sonas Hospitality
• IT service providers and website hosting providers
• Payment processors and booking platforms
• Marketing service providers
• Professional advisers such as legal or accounting services

We may also disclose personal information where required:

• To comply with legal obligations
• In connection with legal proceedings
• To protect our legal rights or prevent fraud
• In connection with the sale or transfer of business assets

We do not sell personal information to third parties for marketing purposes.

Some of our service providers may operate outside the United Kingdom or European Economic Area.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions recognised by UK authorities
• Standard contractual clauses
• Secure data processing agreements

We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, loss, misuse or alteration.

These measures include:

• Secure servers and encryption technologies
• Restricted access to personal data
• Security monitoring and fraud prevention systems

While we take all reasonable precautions, transmission of information via the internet cannot be guaranteed to be completely secure

Personal information will only be retained for as long as necessary for the purposes outlined in this policy, including:

• Fulfilling hotel reservations and services
• Compliance with legal, tax and accounting requirements
• Handling disputes or legal claims

When data is no longer required it will be securely deleted or anonymised.

Under UK GDPR you have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to processing
• The right to data portability where applicable
• The right to withdraw consent for marketing communications at any time

Requests relating to these rights may require verification of identity before being processed.

Our website may contain links to external websites.

Sonas Hospitality is not responsible for the privacy practices or content of third party websites.

Please inform us if any personal information we hold about you needs to be corrected or updated.

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Sonas Hospitality
Duisdale House Hotel
Isle Ornsay
Sleat
Isle of Skye
Scotland
IV43 8QW

You may also contact us through the Contact section of our website.

The data controller responsible for personal information processed under this Privacy Policy is the relevant operating company for the hotel you interact with:

• Sonas Hospitality Ltd (Knipoch)
• Sonas Hospitality Ltd (Duisdale and Toravaig)
• Sonas Hospitality Ltd (Skeabost)

Each company acts as Data Controller for the personal data collected in connection with the operation of its respective hotel.

This Privacy Policy may be updated from time to time to reflect legal or operational changes.

The most current version will always be available on our website.